So I try to install the msi installer but I got the same issue. I send you the log! L ooks like parts of your Registry lost proper permissions. You can find some suggestions on how to fix similar errors if you google for. Please make sure you backup Registry if you decide to proceed with any of those solutions.
I cannot officially recommend manually changing Registry. I had to document myself a little better on this. The "Error " simply suggests that you do not have sufficient Administrative privileges to access an installation component. Both Microsoft and Adobe guidance concur on the same resolution, by which you must enable permission to this component through registry. This procedure is very straight forward and safe to perform. In any case, unless you're in a work environment then you should let your IT Manager handle this.
And last, in my personal opinion since I am not Adobe staff, I don't mind recommending that if this key is part of an orphan registry key that could've been lingering due to older installations in your system and improper updates or even lack of Micrososft redistributable updates in your system , I would manually delete it, reboot the machine and see how the next installation attempt behaves.
It works! Thank you for your help and your availability, both of you, really I appreciate it. I changed the permissions, following the Adobe Guidance and then I was able to do the installation without issue.
Welcome to the Community! Skip Take tour. Adobe Support Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Hi, I know I'm not the first having this issue but I've tried so many things to install Adobe Acrobat Reader DC like following instructions of ten differents forum topics but nothing works!
For now, here is a list of what I've already tried : 1. Verify that you have the rights for this key or contact your technical support service" translated from french And that's it I think, I don't know what to do now Hope you can give some help with it, I would appreciate. Thank you Benjamin. Follow Report. Community guidelines.
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more. Advocate , Mar 16, Mar 16, Adobe Community Professional , Mar 16, Mar 16, Jump to latest reply.
It is possible to encounter installers that are glitchy. Even though the link I'm sharing with you is meant to resolve a different type of issue, there is a work around.
Hi, thank you for your reply. In Response To Ben-Jy. Interesting, Can you post back a screenshot of what you see in the event viewer, or , share a dump file? Workaround: Antivirus software vendors and service providers are addressing this issue so that the Acrobat Reader installer is recognized as legitimate.
E nsure that your antivirus signatures are up to date. Make sure that your system meets the minimum system requirements. Note: If you're running Windows 7 or 8, you can install Reader X or later. Not sure which version of Windows you have? See Which Windows operating system am I running? If one of the following errors occurs when you try to connect to or download from the Adobe website, work through the tasks below.
Go to the Acrobat Reader download page. If you see the following page, click Install now to download the latest version of Reader. If you see the following page, it means you're running an older version of Windows and can install an older version of Reader. Select your Windows version, a language, and the version of Reader that you want to install.
Then click Download now. For step-by-step instructions, see Install an older version of Adobe Reader Windows. An unstable Internet connection can prevent you from downloading from other websites. Try downloading a file from another website, such as www. If the problem persists, contact your network administrator, help desk resource, or Internet service provider ISP. After you establish a stable Internet connection, try to download the file again.
If the original attempt to download the file was interrupted, restart the download process within the web browser you were using. A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity for example, late in the evening, early in the morning, or on weekends. Try downloading the Acrobat Reader installer directly. Video card manufacturers frequently update their software drivers.
If you haven't recently updated the video card driver, download an updated driver from the manufacturer's website. To determine the manufacturer of a video card, view the card's properties in Device Manager. You cannot install Acrobat Reader onto a network drive and share it on multiple workstations.
Instead, install Acrobat Reader onto each workstation or in each user's folder. Make sure that the Internet Explorer security default level is set to Medium. This level allows viewing ActiveX controls.
To set browser security to Medium, follow these steps:. In Windows 10, the Tools menu in Internet Explorer is accessed by clicking the gear icon in the upper-right corner.
Click the Default level button. If the Default level button is dimmed, continue to the next step. Move the slider until the security level is Medium , and then click Apply. Move the slider until the security level is Medium , click Apply , and then click OK. To enable JavaScript, follow the steps below specific to your browser.
See the browser documentation for more information. Click the Security tab, and then select the Trusted Sites zone. Enable scripting for the Internet zone as well: Select the Internet zone, click the Custom level button, and then set Active Scripting to Enable. JavaScript is enabled by default in Firefox and requires no additional installation. For more information, see the Mozilla Support page JavaScript settings and preferences for interactive web pages.
Make sure Allow all sites to run JavaScript is selected, and then click Done. Try to download Acrobat Reader again. If you get a specific error code or message when you download or install Reader, enter it in the Adobe Community Help search tool above.
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